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Publication

Board Minutes - September 2014

… - The Board noted the contents of the financial statement Complaints handling procedures Complaints handling procedures for staff MWC Complaints handling procedures for staff NCF Ms McRae …

Published 2 Sep, 2014 | .pdf, 306.8 KB

Publication

Graham Anderson House, 2 October 2018

… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …

Published 19 Dec, 2018 | .pdf, 85.2 KB

Publication

HMP Addiewell (04 March 2024, announced)

… except two meetings This person had already raised complaints about their experience including dissatisfaction … from NHS Lothian reportedly upholding some of their complaints We discussed the issues raised with us with the … opportunities make certain requests and also make complaints The kiosks also offered translation ability where …

Published 16 Oct, 2024 | .pdf, 140.6 KB

Publication

HMP Barlinnie (14 August 2023, announced)

… health team and the views of individuals who felt the NHS complaints process was poor and that their complaints were never dealt with HMP Barlinnie had adult male …

Published 18 Oct, 2023 | .pdf, 236.8 KB

Publication

The right to advocacy 2023

… Feedback from people accessing advocacy services Complaints monitoring Raising awareness of advocacy services … from children and young people accessing advocacy services Complaints monitoring Raising awareness of advocacy services …

Published 6 Apr, 2023 | .pdf, 1.5 MB

Content page

Accessibility Information

Last updated 3 Oct, 2024

Content page

How we work with other organisations

… the responsibilities of both organisations in relation to complaints about mental health services provided by, or on … the responsibilities of both organisations in relation to complaints about mental health services provided by, or on …

Last updated 5 Jun, 2023

Content page

Privacy Policy

Last updated 19 Aug, 2022

Content page

The Re-use of Public Sector Information Regulations

… 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more … 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more …

Last updated 5 May, 2021

Content page

Help for carers

… on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or … on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or …

Last updated 29 Apr, 2024