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Publication

Dignity At Work policy

… impacts on other people Respond to and deal with all complaints of bullying and or harassment promptly and …

Published 9 Jul, 2024 | .pdf, 257.2 KB

Publication

Grievance Policy 2021-25

… is a framework for handling employees concerns problems or complaints relating to their employment The Commission is … It is expected that any day-to-day problems concerns complaints or difficulties will be resolved in an informal … and for employee use only and is entirely separate to the Complaints Policy which operates to enable the public to make …

Published 22 Dec, 2021 | .pdf, 74.8 KB

Publication

Tenancies easy read guidance

… you can make a complaint Ask your landlord for their complaints procedure The complaints procedure will tell you how to make a complaint if … will be able to see these Your landlord has to publish a complaints procedure This means you will know how to make a …

Published 15 Dec, 2022 | .pdf, 4.1 MB

Publication

MWC guide to information

… Policy SECTION Contact details for enquiries feedback and complaints SECTION How to access information which is not … to Section Contact details for enquiries feedback and complaints Section Our Charging Policy The Commission does … Section Contact details for enquiries feedback and complaints The Act requires that we review our publication …

Published 9 Jul, 2024 | .pdf, 183.7 KB

Publication

MWC Information Guide 2015 revised July 2023

… Policy SECTION Contact details for enquiries feedback and complaints SECTION How to access information which is not … to Section Contact details for enquiries feedback and complaints Section Our Charging Policy The Commission does … Section Contact details for enquiries feedback and complaints The Act requires that we review our publication …

Published 26 Jul, 2023 | .pdf, 186.4 KB

Publication

Loss of Focus - Ms Z

Published 1 Jan, 2010 | .pdf, 81.7 KB

Publication

What you should know when you need an interpreter

Published 18 Sep, 2013 | .pdf, 235.5 KB

Publication

Mr GH - listening to relatives and carers - a case study (2014)

Published 8 Apr, 2014 | .pdf, 501.1 KB

Publication

Orchard Clinic, Redwood Ward (27 June 2022, unannounced)

… was alerted by managers at the Royal Edinburgh Hospital to complaints in relation to Redwood ward After speaking with … earliest opportunity An independent investigation into the complaints was being arranged by the health board and the … of patients whilst the investigation into reported complaints is carried out managers have already put …

Published 21 Sep, 2022 | .pdf, 150.1 KB

Publication

Royal Edinburgh Hospital, Ward 14 and Canaan Ward (29 March 2016)

… that this had a negative effect on patient care They made complaints to NHS Lothian We have asked to be provided with copies of NHS Lothian s responses to these complaints Who we met with We met with patients We also met … people had previously contacted the Commission and made complaints to NHS Lothian about these matters They told us …

Published 29 Mar, 2016 | .pdf, 270 KB