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Publication
Complaints Performance Annual Report 2017-18
… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …
Published 29 Jun, 2018 | .pdf, 324.6 KB
Publication
MWC Complaints Leaflet
… to providing high-quality customer services We value complaints and use information from them to help us improve … our services please tell us This leaflet describes our complaints procedure and how to make a complaint It also … about There are some things we can t deal with through our complaints handling procedure These include a routine …
Published 4 May, 2021 | .pdf, 123.9 KB
Content page
Complaints
… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our complaints leaflet . Complaints procedure We have also …
Last updated 12 Nov, 2021
Publication
Statement and Guidance on making re-use requests and complaints
… Our statement and guidance on making re-use requests and complaints … Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access …
Published 5 May, 2021 | .pdf, 131.7 KB
Publication
Complaints about Solicitors and Tribunal Hearings
… Questions and answer notes concerning complaints about solicitors and Mental Health Tribunal hearings. … COVID- about solicitors Complaints and hearings FAQstribunal for practitioners … April Advice notes Advice notes June April Advice Note Complaints about solicitors and tribunal hearings New section …
Published 12 Jun, 2020 | .pdf, 903.6 KB
Content page
Class 7: How we are performing
… strengthen local connections between services and groups. Complaints activity 2023-24 We seek to learn and improve as a result of the complaints we receive. In 2023-24, we received and responded to four complaints, two fewer than last year. At stage 1, or front …
Last updated 1 Oct, 2024
Publication
MOU with Scottish Public Service Ombudsman
… making our decisions Handling requests for information complaints or concerns from data subjects The data held by … for comment before information is disclosed and if any complaints or concerns are raised by data subjects If … receive any requests for that information or concerns or complaints from data subjects Data breaches The SPSO or the …
Published 13 Apr, 2021 | .pdf, 97.1 KB
Publication
Apologies bill consultation
… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …
Published 31 Oct, 2012 | .pdf, 58.1 KB