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Complaints handling procedure 2021

… This is our updated complaints handling procedure.   … The Model Complaints Handling Procedure The Model Complaints Handling Procedure Version Description Date First …

Published 25 May, 2021 | .pdf, 1 MB


Complaints Performance Annual Report 2017-18

… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …

Published 29 Jun, 2018 | .pdf, 324.6 KB


MWC Complaints Leaflet

… to providing high-quality customer services We value complaints and use information from them to help us improve … our services please tell us This leaflet describes our complaints procedure and how to make a complaint It also … about There are some things we can t deal with through our complaints handling procedure These include a routine …

Published 4 May, 2021 | .pdf, 123.9 KB

Content page


… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our  complaints leaflet . Complaints procedure We have also …

Last updated 12 Nov, 2021

Content page

Class 7: How we are performing

… Accounts year ending March 2023 Annual report 2023-24 Complaints activity 2022-23 We seek to learn and improve as a result of the complaints we receive.  In 2022-23, we received and responded to six complaints, two fewer than last year. At stage 1, or front …

Last updated 9 Jul, 2024


Statement and Guidance on making re-use requests and complaints

… Our statement and guidance on making re-use requests and complaints … Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access …

Published 5 May, 2021 | .pdf, 131.7 KB


Complaints about Solicitors and Tribunal Hearings

… Questions and answer notes concerning complaints about solicitors and Mental Health Tribunal hearings. … COVID- about solicitors Complaints and hearings FAQstribunal for practitioners … April Advice notes Advice notes June April Advice Note Complaints about solicitors and tribunal hearings New section …

Published 12 Jun, 2020 | .pdf, 903.6 KB


MOU with Scottish Public Service Ombudsman

… making our decisions Handling requests for information complaints or concerns from data subjects The data held by … for comment before information is disclosed and if any complaints or concerns are raised by data subjects If … receive any requests for that information or concerns or complaints from data subjects Data breaches The SPSO or the …

Published 13 Apr, 2021 | .pdf, 97.1 KB


Apologies bill consultation

… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …

Published 31 Oct, 2012 | .pdf, 58.1 KB


Privacy statement

… consultations Final v September ii For managing complaints about the Commission Where someone is unhappy … from our website at https www mwcscot org uk contactus complaints We may ask you for information in order to fully …

Published 10 Sep, 2021 | .pdf, 82.8 KB